I am Rashmi-

A Sr. UX Designer @ Cisco who strives to bridge the gap between people and technology with scalable design.

I have 5 years of experience in leading and conceptualizing various UX projects from ideas and vision to deployed releases. With my unified expertise in business, design, and psychology, I understand how to connect all the dots and deliver experiences and products that matter. 

Previously @ Salesforce and Walgreens.

Walgreens

User Interviews, UX Design, Information Architecture | Web

Re-designed the Identity Management portal for Walgreens to help the users reset their password on their own, which reduced the IT department call queue by 5%.

Cisco

UX Research, UX Design, Information Architecture | Web

Designed a brand new feature on the Support Console for Cisco Eng which helped them to reduce case resolve time by 30mins.

Podd

Heuristic Analysis, UX Design | Android

I redesigned the app screens to enhance visual aesthetics of an otherwise text heavy which increased their user sign up by 17%

Avatar

UI/UX Design, UX Research | iOS

An iOS mobile career help app.

Tiny Tales

UI/UX Design, Design Sprint | iPad, Web

An iPad/Tablet storytelling app for kids.

Design Process I Follow is

Not Agile nor Lean! But Co-create, Facilitate, Iterate and Validate.

User Research

The What, Why and When, Before jumping into solution design, I work with the stakeholders to understand the basic need of the problem, who are these problems for, their journey and eco-system, It involves asking the right questions, and layout a future plan, goals and vision. 

UI Design

Bring Ideas to life. This is where I bring life to the solutions in form of designs. Since I’m a designer who is also an engineer, I can also collaborate with the technical team to work on the build and deliver working prototypes.

Validation/Iterate

Are you sure? I am a designer who does not fall in love with her designs easily. I believe in falling faster than falling later. so validation is an imperative past of my design process.