Themes
UX Strategy, UX Research/ Design, and Stakeholder Presentation
Team
Product Owner, 2 PMs, Business Analyst, Tech Architects, 2 Developers, and Myself ( Sr. UX Designer)
Tools
Figma, Google Doc/Slides, Miro, Webex
Timeline
1 month
Project Overview
Salesforce and Cisco teamed up a few years back to envision what the future of Cisco Support & Services could look like on the Salesforce platform. Out of that engagement, a new north star for Cisco’s Support Engineers came to life. About 2 years into the implementation of that vision I was brought on board and embedded with Cisco’s Service Console product team to serve as the UX Designer and delivery lead for the program.
Due to client’s restriction, I can’t show the design here but if you want to know more please reach out to me.